The Model

Pre-meeting – with Line Manager and HR (if organisation has HR) to hear their perspective and explain the process (1 hour).

Phase 1: Individual Knowledge elicitation

Each individual is given 60 - 90 minutes to tell their 'story' including the context, history, etc. The mediators listen carefully and make sure the individual knows they have been heard and their feelings have been validated.   No judgement or comment is made at this stage (90 minutes x number of participants).

Phase 2: Coaching

Each participant in the process gets introduced to the 'Temperature reading' (a tool for repairing and maintaining healthy relationships). Followed by feedback from the mediators on how they can contribute to moving the situation forward (90 minutes x number of participants).

Phase 3: The joint meeting

The mediators run a Temperature reading meeting for 2 – 3 hours.

Phase 4:

Any follow up meeting to gauge process tweak action points etc. Then report to management on how the process has gone (2 - 4 hours).

The Mediators

Simon Halford

Simon is an Organisational Psychologist and a UKCP accredited psychotherapist. He has worked with both commercial and public sector organisations. He has mediated successfully between individuals in conflict and dysfunctional teams. His work has also included helping sections of organisations work more effectively together. He has helped organisations with culture change and amalgamation of companies.

David Miles

David is Chief Executive of Portsmouth Counselling Service. David is a Chartered Fellow of the Chartered Institute of Personnel and Development and a British Psychological Society Level A &B registered psychometric tester. David has lengthy experience as a HR Director in the retail sector and has also held a number of senior positions in General Management .In addition to his role at PCS, he runs his own HR ↦ Change Management consultancy with a wide range of clients in addition to undertaking interim assignments including Chief Executive roles for charities and as Strategic Financial Inclusion Champion for the Department of Work and Pensions.

Fees: £ 1000 per day